How Do You Ship Your Merchandise?
Merchandise can always be ordered and picked up at our Seguin, Texas location without shipping charges.
Please note that we reserve the right to adjust shipping charges. Additional charges may apply to heavy liquids and larger sized items. Oversized packages may require additional shipping charges. Orders using our free shipping option will be mailed using the most cost-effective method. A tracking number will be e-mailed within 1-2 business days.
Orders for in-stock items are processed within one business day depending on payment verification and are shipped via UPS or USPS in the United States only. Orders received during peak seasons will be shipped within the next 2-3 business days, based on the volume of orders received. D&D is not responsible for shipping or other delays caused by severe weather or events that are beyond our control. Please note that UPS rates do not include Saturday, Sunday, or Holiday Delivery.
D & D Texas Outfitters has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at firstname.lastname@example.org
Which Countries Do You Ship To?
International shipping is currently available WORLDWIDE from D & D Texas Outfitters. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
Can I Check the Status Of My International Order?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php
Who Should I Contact With Questions About My International Order?
All inquiries regarding your international order should be directed to International Checkout at:
Please visit the International Checkout Customer Service
page for more information and phone numbers in your area.
Can I Order a Saddle Online?
You may purchase a saddle online, but please note that saddles will require additional freight charges due to their size and weight. Please contact D&D at (830) 379-7340 to receive a freight estimate prior to ordering.
What Methods of Payment Do You Accept?
We accept VISA, MasterCard, American Express, Discover, and PayPal as acceptable forms of payment for online orders.
What if an Item is Back-Ordered?
We make every effort to have items in stock, however there may be instances when an item you order may not be available, in which case we will notify you via email of the delay and provide you with alternate choices.
Can I Cancel My Online Order After it is Placed?
Once an online order is placed, we immediately process it. The order cannot be cancelled once it has shipped. You will receive an email confirmation of shipment.
Will I Pay Tax?
A sales tax of 8.25% will be charged to all Texas residents, or non-residents who ship to a Texas address. For items shipping outside the state of Texas, tax will not be charged.
How Do You Keep My Personal Information Secure?
When you provide personal information at our stores, over the phone, or on our website, we use this information to improve your shopping experience. The information you share with us is used to process your purchases, confirm your orders and notify you regarding updates and additional information.
We will never sell, share, or trade your personal information to anyone. Information provided to us is recorded in a database we use to send out catalogs and special offers/promotional emails. You may remove yourself from this list at any time.
Personal information such as billing addresses and credit card information is only used to complete your transaction. This information is never released to anyone.
We use industry-standard encryption technologies to encrypt credit card data being transferred to us, to ensure a secure site. We also use an additional SSL provider for additional protection.
We strive to protect your personal information, but data sent over the internet can´t be guaranteed to be 100% secure. Please keep in mind that we don´t recommend sending credit card information through email. You may always call us via phone to complete an order: (830) 379-7340
*Merchandise prices and specifications are subject to change without notice. D&D is not responsible for typographic, photographic, and/or descriptive errors.