Store Policies

policy guarantee

How Do I Contact the Customer Service Department?

Email: customerservice@ddtexasoutfitters.com Phone: (830) 379-7340 Customer Service Department Hours of Operation Monday - Friday: 8:30 am - 5:30 pm Saturday: 8:30 am - 4:30 pm Sunday: Closed Our Customer Service Department is also closed on the following holidays: Independence Day, Thanksgiving Day, Christmas Day and New Years Day.
 
policy returns

Can I Return My Purchase?

At D&D our goal is to make your online shopping experience as easy and hassle free as possible. Merchandise may be returned in a new, unused condition (tags intact, unwashed, unworn, odor free) if postmarked within 45 days with original purchase receipt or email order confirmation and return form. Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. It is advised to try on boots only on a carpeted area to avoid scratching the soles. Important Note Regarding 2016 Holiday Purchases: For the holiday season, we are extending our exchange policy. All purchases made from November 1st through December 23rd, excluding non-returnable items, are eligible for exchange or store credit if they are returned or postmarked by January 14, 2017. Items that you wish to return for a refund must meet the standard 45 day return window. Important Note About Non-Returnable Items: Please note that clearance items, special orders, altered merchandise, swimwear, books, and DVDs are not eligible for refunds. All clearance items have a price ending in .97 and cannot be exchanged or returned. *There is a 10 day return grace period on Clearance boots only! The grace period starts from the ship date.    

How Do I Return My Purchase?

Returns should be mailed to: D&D Texas Outfitters ATTN: E-Com 516 IH-10 E. Seguin, TX 78155  

Can I Return My Merchandise Directly to a Store?

You may return your online purchase for exchange or refund to our Seguin, Texas location. You must bring a copy of your receipt to the store along with your merchandise. Merchandise can always be ordered and then picked up, without shipping charges, at our Seguin location.    

How are Refunds Issued?

Refunds will be issued to the original payment form used to purchase your products. Mailed returns will be issued a refund for product costs only (shipping charges will not be refunded). Customers are responsible for return shipping costs. All online orders can be returned in-store at no cost. Credits Issued to Credit Cards If your returned item was purchased with a credit card, you will receive an email confirmation once the return is processed. Once we initiate the credit for your return, the actual date which the refund is posted to your account is determined by your credit card company. Please consult your credit card company for additional information regarding credit policies. Credits Issued to Gift Cards If your returned item was purchased with a gift card, we will issue you another gift card.    

Do You Charge for Return Shipping?

Mailed returns will be issued a refund for product costs only (shipping charges will not be refunded). Customers are responsible for return shipping costs. All online orders can be returned in-store at no cost.

Privacy Policy

When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.

Cookies

As you browse ddtexasoutfitters, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partners then enable us to present you with retargeting advertising on other sites based on your previous interaction with ddtexasoutfitters. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.

policy exchanges

Can I Exchange My Purchase?

Exchange requests are normally processed within 1-2 days based on item availability. You will receive an email notification once the exchange has shipped. If the value of the exchange is greater than the available balance, you are authorizing D&D Texas Outfitters to charge the additional cost. If the value of the exchange is less than the available balance, we will credit the difference to the card that was used in the original purchase. Please note exchanges are subject to product availability. In the event an item you requested is back-ordered, you will be notified of possible delay.
 
policy exchanges

How Do You Ship Your Merchandise?

Merchandise can always be ordered and picked up at our Seguin, Texas location without shipping charges. Please note that we reserve the right to adjust shipping charges. Additional charges may apply to heavy liquids and larger sized items. Oversized packages may require additional shipping charges. Orders using our free shipping option will be mailed using the most cost-effective method. A tracking number will be e-mailed within one business day. Orders for in-stock items are processed within one business day depending on payment verification and are shipped via UPS or USPS in the United States only. Orders received during holidays will be shipped within the next 2 business days, based on the volume of orders received. D&D is not responsible for shipping or other delays caused by severe weather or events that are beyond our control. Please note that UPS cannot ship to PO Boxes and UPS rates do not include Saturday, Sunday, or Holiday Delivery.  

CAN I SHIP AN ORDER INTERNATIONALLY?

We are happy to ship most of our merchandise internationally. You can contact the D&D Customer Service Department at (830) 379-7340 or at customerservice@ddtexasoutfitters.com to make an international purchase. Include the item’s number as well as size and color requirements when requesting an international order. Please note that discounts on shipping do not apply to international orders. We will work to ship your package at the lowest rate possible, but those rates will vary by country and will be calculated after you contact D&D's Customer Service Department. All international orders are subject to D&D's return and exchange policy. Import taxes and duties are almost always charged by the country where the shipment is received. The customer is responsible for paying these fees. Shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates. D&D is not responsible for these delays.    

Can I Order a Saddle Online?

You may purchase a saddle online, but please note that saddles will require additional freight charges due to their size and weight. Please contact D&D at (830) 379-7340 to receive a freight estimate prior to ordering.    

What Methods of Payment Do You Accept?

We accept VISA, MasterCard, and Discover as acceptable forms of payment for online orders.
 
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What if an Item is Back-Ordered?

We make every effort to have items in stock, however there may be instances when an item you order may not be available, in which case we will notify you via email of the delay and provide you with alternate choices.    

Can I Cancel My Online Order After it is Placed?

Once an online order is placed, we immediately process it. The order cannot be cancelled once it has shipped. You will receive an email confirmation of shipment.    

Will I Pay Tax?

A sales tax of 8.25% will be charged to all Texas residents, or non-residents who ship to a Texas address. For items shipping outside the state of Texas, tax will not be charged.
 
policy privacy

How Do You Keep My Personal Information Secure?

When you provide personal information at our stores, over the phone, or on our website, we use this information to improve your shopping experience. The information you share with us is used to process your purchases, confirm your orders and notify you regarding updates and additional information. We will never sell, share, or trade your personal information to anyone. Information provided to us is recorded in a database we use to send out catalogs and special offers/promotional emails. You may remove yourself from this list at any time. Personal information such as billing addresses and credit card information is only used to complete your transaction. This information is never released to anyone. We use industry-standard encryption technologies to encrypt credit card data being transferred to us, to ensure a secure site. We also use an additional SSL provider for additional protection. We strive to protect your personal information, but data sent over the internet can´t be guaranteed to be 100% secure. Please keep in mind that we don´t recommend sending credit card information through email. You may always call us via phone to complete an order: (830) 379-7340 *Merchandise prices and specifications are subject to change without notice. D&D is not responsible for typographic, photographic, and/or descriptive errors.