How Do I Contact Customer Service?
Phone: (830) 379-7340
Customer Service Department Hours of Operation
Monday - Friday: 8:30 am - 5:30 pm
Saturday: 8:30 am - 4:30 pm
Our Customer Service Department is also closed on the following holidays: Independence Day, Thanksgiving Day, Christmas Day and New Years Day.
Can I Return My Purchase?
At D&D our goal is to make your online shopping experience as easy and hassle free as possible. Merchandise may be returned in a new, unused condition (tags intact, unwashed, unworn, odor free) if postmarked within 45 days with original purchase receipt or email order confirmation and return form.
The customer is responsible for return shipping costs.
Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. It is advised to try on boots only on a carpeted area to avoid scratching the soles.
Important Note About Non-Returnable Items:
Please note that gift cards, e-gift cards, clearance items, special orders, altered merchandise, swimwear, books, and DVDs are not eligible for refunds. All items on the site designate as "FINAL SALE" are not eligible for reimbursement.
How Do I Return My Purchase?
Returns should be mailed to:
D&D Texas Outfitters
516 IH-10 E.
Seguin, TX 78155
See above for items that are final sale.
Can I Return My Merchandise Directly to a Store?
You may return your online purchase for exchange or refund to our Seguin, Texas location. You must bring a copy of your receipt to the store along with your merchandise. Merchandise can always be ordered and then picked up, without shipping charges, at our Seguin location.
How are Refunds Issued?
Refunds will be issued to the original payment form used to purchase your products. Mailed returns will be issued a refund for product costs only (shipping charges will not be refunded). Customers are responsible for return shipping costs. All online orders can be returned in-store at no cost.
Credits Issued to Credit Cards
If your returned item was purchased with a credit card, you will receive an email confirmation once the return is processed. Once we initiate the credit for your return, the actual date which the refund is posted to your account is determined by your credit card company. Please consult your credit card company for additional information regarding credit policies.
Credits Issued to PayPal
If your returned item was purchased using PayPal, you will receive an email confirmation once the return is processed. Once we initiate the credit for your return, the actual date which the refund is posted to your account is determined by PayPal. Please consult your credit card company for additional information regarding credit policies.
Credits Issued to Gift Cards
If your returned item was purchased with a gift card, we will issue you another gift card.
Do You Charge for Return Shipping?
Mailed returns will be issued a refund for product costs only (shipping charges will not be refunded). Customers are responsible for return shipping costs. All online orders can be returned in-store at no cost.
When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.
Coupons and Promotions
Coupons, sales, promotions, free shipping offer, or any like items will not be valid in combination with any other offers, unless stated specifically with that offer. These coupons or sales have exclusions such as, but not limited to, Wrangler 13MWZ jeans, Yeti products, sale items, clearance items, saddles and tack, outside sales and hardware, feed, trailers, special orders, layaway purchases, and prior purchases. These stipulations may change, and those changes will be clearly stated with the coupon or offers' informative email or on the website. These coupons or offers cannot be redeemed for cash or gift cards. They are valid through dates specified with coupon or offer. Some coupons or offers may be valid online only. One coupon code may be redeemed per order online. To redeem present offer to cashier at checkout or enter online at checkout by typing code in the box that says "Redeem Coupon Code". Please call store for further questions or information.
As you browse ddtexasoutfitters, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partners then enable us to present you with retargeting advertising on other sites based on your previous interaction with ddtexasoutfitters. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.
Can I Exchange My Purchase?
Exchange requests are normally processed within 1-2 business days based on item availability. You will receive an email notification once the exchange has shipped. If the value of the exchange is greater than the available balance, you are authorizing D&D Texas Outfitters to charge the additional cost. If the value of the exchange is less than the available balance, we will credit the difference to the card that was used in the original purchase. Please note exchanges are subject to product availability. In the event an item you requested is back-ordered, you will be notified of possible delay.
How Do You Ship Your Merchandise?
Merchandise can always be ordered and picked up at our Seguin, Texas location without shipping charges.
Please note that we reserve the right to adjust shipping charges. Additional charges may apply to heavy liquids and larger sized items. Oversized packages may require additional shipping charges. Orders using our free shipping option will be mailed using the most cost-effective method. A tracking number will be e-mailed within 1-2 business days.
Orders for in-stock items are processed within one business day depending on payment verification and are shipped via UPS or USPS in the United States only. Orders received during peak seasons will be shipped within the next 2-3 business days, based on the volume of orders received. D&D is not responsible for shipping or other delays caused by severe weather or events that are beyond our control. Please note that UPS rates do not include Saturday, Sunday, or Holiday Delivery.
Which Countries Do You Ship To?
We currently ship within the United States including APO / FPO addresses.
Can I Order a Saddle Online?
You may purchase a saddle online, but please note that saddles will require additional freight charges due to their size and weight. Please contact D&D at (830) 379-7340 to receive a freight estimate prior to ordering.
What Methods of Payment Do You Accept?
We accept VISA, MasterCard, American Express, Discover, and PayPal as acceptable forms of payment for online orders.
What if an Item is Back-Ordered?
We make every effort to have items in stock, however there may be instances when an item you order may not be available, in which case we will notify you via email of the delay and provide you with alternate choices.
Can I Cancel My Online Order After it is Placed?
Once an online order is placed, we immediately process it. The order cannot be cancelled once it has shipped. You will receive an email confirmation of shipment.
Will I Pay Tax?
A sales tax of 8.25% will be charged to all Texas residents, or non-residents who ship to a Texas address. For items shipping outside the state of Texas, tax will not be charged.
How Do You Keep My Personal Information Secure?
When you provide personal information at our stores, over the phone, or on our website, we use this information to improve your shopping experience. The information you share with us is used to process your purchases, confirm your orders and notify you regarding updates and additional information.
We will never sell, share, or trade your personal information to anyone. Information provided to us is recorded in a database we use to send out catalogs and special offers/promotional emails. You may remove yourself from this list at any time.
Personal information such as billing addresses and credit card information is only used to complete your transaction. This information is never released to anyone.
We use industry-standard encryption technologies to encrypt credit card data being transferred to us, to ensure a secure site. We also use an additional SSL provider for additional protection.
We strive to protect your personal information, but data sent over the internet can´t be guaranteed to be 100% secure. Please keep in mind that we don´t recommend sending credit card information through email. You may always call us via phone to complete an order: (830) 379-7340
*Merchandise prices and specifications are subject to change without notice. D&D is not responsible for typographic, photographic, and/or descriptive errors.